Real-time tracking and proactive support with Wonderment + SigmaMind AI

We’re excited to announce the latest integration with Wonderment! Wonderment enables Shopify brands to optimize the shipping experience by delivering real-time shipping updates and cultivating transparency and reliability through the entire journey, from checkout to delivery. They do this by offering products that provide estimated delivery dates in PDP/Checkout, and with proactive email/SMS shipping notifications that link to uniquely branded tracking pages that sit on the merchant's Shopify site.


With Wonderment products, your brand can:

  • Amazon-like Estimated Delivery Dates (Delivery Promise) Increase conversion rates at checkout and provide increased clarity on when they can expect their order to arrive.
  • Proactive Order Notifications (Core Product) Reduce customer support tickets around "Where is my Order?", and reduce customer churn by turning a reactive situation into a proactive and positive experience.
  • Branded Order Tracking Pages (Core Product) Drive traffic back to your site immediately post-purchase, and increase revenue through upsells/cross-sells. Additionally, promoting other merchant specific goals such as customer education, subscriptions, returns, etc.
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With Sigma AI & Wonderment, your brand can:

  • Slash your support response times by instantly answering customer inquiries with accurate and real-time order tracking details, ensuring a smooth and hassle-free customer experience.
  • Boost customer satisfaction and slash support ticket volumes by detecting shipping delays and proactively notifying customers.
  • Provide real-time, accurate and proactive order and shipping updates, keeping customers informed every step of the way.

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